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Ink & Toner Finder

Find Your Ink & Toner Here!

Return Policy

Cartridge World stands behind our 100% satisfaction guarantee.

Cartridge World stands behind the 100% satisfaction guarantee. If, for any reason, you are not completely happy with your purchase, our staff will quickly replace or exchange the product. You may return the item for a full refund of the purchase price (if it meets the conditions stated below).

Purchases made through this Ecommerce site should be returned by completing the return request form. Or contact us at 844-265-5800 (M-F 8:00-5:00 CDT) or email ecommsupport@cartridgeworld.com. In the event you experience any problems with your cartridge(s), please refer to our Return Policy, detailed below, to help resolve any issues quickly.

Return Information*
  • All returns or exchanges must be pre-approved and assigned a Return Merchandise Authorization number (RMA number). This gives you authorization to return item(s) to Cartridge World for inspection. Credits will be issued, if justified, after product inspection.
  • If an order entry error occurs, please call 844-265-5800 (M-F 8:00-5:00 CDT) or email ecommsupport@cartridgeworld.com as soon as possible. A return can be made within 30 days of purchase.
  • Any product that has been tampered with or refilled will be denied credit.
  • Products must be returned in the same or equivalent packaging as it was originally delivered to protect the item during return shipment.
Return Policy* – Cartridge World Cartridges
  • Up to 1 year: Return for a full refund on defective products from the original date of purchase.
  • Up to 2 years: Return for a full replacement on defective products from the original date of purchase.
  • 90 day Return: Return for refund on unopened ink and toner cartridges in resalable condition from the original date of purchase. Such item(s) must be shipped freight prepaid by the customer, and are subject to a 20% restocking fee.
Return Policy* – All Other Manufacturer Cartridges
  • Up to 6 months: Return for full refund on defective products from the original date of purchase.
  • Up to 6 months: Return for full replacement on defective products from the original date of purchase.
  • 90 day Return: Return for refund on unopened ink and toner cartridges in resalable condition from the original date of purchase. Such item(s) must be shipped freight prepaid by the customer, and are subject to a 20% restocking fee.

For more information regarding product returns, call 844-265-5800 (M-F 8:00-5:00 CDT) or email ecommsupport@cartridgeworld.com.

Cartridge World Shipping Information**

Shipping charges are nonrefundable, except in the event of a packing error or defective product.

Order Shipments and Tracking

Whether your order is shipped in one box or several, total shipping charges will not exceed what was quoted on your order confirmation.

Our policy is to send you your merchandise as quickly as possible. Shipping items together depends upon the availability of the items ordered. Should an item be out-of-stock, it will be sent as soon as it becomes available. You will not incur any additional charges if your items ship in separate boxes or from multiple distribution centers.

To check the status of your order(s), please allow up to 1 business day for the order to process and tracking number to be made available on your account. Afterwards, you may log back into your account and click the 'View details' link next to each order and obtain the tracking number.

  • What is your normal Delivery Time?
    ​For ink/toner cartridges, if you are located within the U.S. and your package is less than 2 lbs., it normally takes 3-5 business days. If you’re located in the U.S. and your package is over 2 lbs., it normally takes 3-7 business days. For office equipment, office supplies and furniture, the expected delivery date is 1-2 business days from the date that the order is placed if submitted before 3:00PM local time. Heavier/larger items will be shipped by LTL and have an expected delivery date of 3-5 business days after an order is placed.
  • How do you ship? 
    Shipping methods depend on the size and weight of your order. We use UPS Ground for most shipments. Heavier/larger items will be shipped by LTL.
  • How long after I place my order do you ship it? 
    For ink/toner, most shipments go out the following business day. If the item is not stocked in our central warehouse, it may take up to 3 days to process. We maintain the inventory quantities and we will do our best to ensure that items Not in Stock cannot be ordered.  Should an item you order be unavailable, your credit card will not be charged and you will be informed via email. For office equipment, office supplies and furniture, orders placed before 3:00PM local time will ship same business day.
  • What if I do not own a credit card? 
    For web orders, we only take credit cards but you can call 888-997-3345 to find the nearest store to you.
  • What are your shipping charges? 
    You will receive free shipping if your order total is $50.00 or more. If your order total is under $50.00, you will be charged $1.99 per order. 
  • What is the shelf life of your cartridges? 
    1-3 years depending on the cartridges.

*For online purchases and at participating stores only

**For online purchases and at participating stores only