Should IT People Manage Printers – YES or NO?
 

 

Friday June 15, 2018 

Ask most IT professionals if they enjoy managing printers and their facial expression will say it all.

The answer tends to be resounding NO. But because printers connect to the network, the responsibility of buying, fixing and responding to printer related tasks tends to fall on people in the IT department.

27% of all IT help desk calls are printer related.

That means almost one in every three IT requests in your office could be distracting your IT people from higher priorities.

Here are common printer distractions;

  • Clearing paper jams
  • Responding to print driver issues
  • Ordering toner
  • Managing toner inventory
  • Replacing parts
  • Dealing with staff complaints
  • Controlling print usage & costs

Even if you have a service contract for your printers, chances are you are still ordering supplies on a reactionary basis and dealing with end user requests.

Small to medium size businesses with limited IT resources and budget allocation for printing are discovering the benefits of outsourcing their office printing needs. Cartridge World offers free print assessments to help small to medium sized businesses learn where they can save on office printing. 

Outsourcing basic tasks like printer maintenance, supply ordering and end user support can free up precious IT resources and achieve the following benefits:

  • Predictable budgeting
  • Proactive supplies ordering
  • Inventory management
  • Remote Monitoring
  • Responsive On-site service
  • Empty Cartridge Recycling

If you’re an IT person or someone that calls IT when you have a printer issue, we invite you to learn about our Managed Print Solution, we call it our Why Buy a Printer? Program! Learn how we can help free up your IT services by providing you with reliable printers, automated toner fulfilment service & on-site service!